Privacy Policy

Introduction

Welcome to Lakbay AI ("we," "our," or "us"). Lakbay AI is a product of Pixelmojo. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered travel planning service.

Information We Collect

Information You Provide

When you use Lakbay AI, we may collect information that you voluntarily provide, including:

• Chat Conversations: Messages you send to our AI travel concierge, including travel preferences, destinations of interest, budget information, and trip details.
• Contact Information: If you contact us or use our contact form, we collect your name, email address, and message content.
• Agent Portal Data: If you use our Agent Portal, we collect client information, itineraries, and business data you input into the system.

Information Collected Automatically

When you access our service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on the service, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: To deliver personalized travel recommendations, itineraries, and planning assistance.
• Improve Our AI: To enhance the accuracy and relevance of our AI travel concierge responses.
• Customer Support: To respond to your inquiries and provide assistance.
• Analytics: To understand how users interact with our service and improve functionality.
• Communications: To send service-related updates and respond to your requests.

AI and Data Processing

Lakbay AI uses artificial intelligence powered by Vector and Hive by Pixelmojo to provide travel recommendations. Your conversations with our AI are processed to generate relevant responses. We may use aggregated, anonymized conversation data to improve our AI models, but we do not sell or share your personal conversations with third parties for marketing purposes.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist in operating our service (e.g., hosting, analytics).
• Partner Establishments: If you request bookings or inquiries with our featured partner hotels and resorts, we may share relevant trip details with them.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Chat conversations may be retained for service improvement purposes but are typically anonymized after 90 days.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-out: Opt out of certain data processing activities.

To exercise these rights, please contact us at privacy@pixelmojo.io.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve our service. You can control cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our service.

Third-Party Links

Our service may contain links to third-party websites, including partner hotels, booking platforms, and travel resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Lakbay AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@pixelmojo.io
• Website: pixelmojo.io
• Contact Form: Lakbay AI Contact Page